ACCOMMODATION
Terms & Conditions
Bookings
- By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us at hello@redwingfarm.com.au before making a booking.
- To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
- To secure any booking we require the booking to be paid in advance.
- Minimum two night stay.
- Payments must be 'cleared funds' before a booking can be confirmed.
- Payments are only refundable under the conditions set-out here within.
- All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out - Guests must check-in and check-out by the times stated below;
- Check-in after: 2:00pm on day of arrival.
- Check-out by: 10:00am on day of departure.
Cancellation Policy - Please provide notice of cancellation or changes to your booking in writing (via email).
- For cancellations made more than 28 days prior to arrival, booking funds will be refunded less a 20% cancellation fee.
- For cancellations made more than 7 days prior to arrival, booking funds will be refunded less a 50% cancellation fee.
- For cancellations made less than 7 days in advance of arrival, no refund will be given; however, the reservation may be rescheduled to another equivalent period subject to availability.
- Guests are advised to take out comprehensive holiday / cancellation/ travel insurance to cater for any unforeseen circumstances.
Wi-Fi Fair & Appropriate Usage Policy - Where Wi-Fi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.
- The Internet access provided is intended for general use such as access to the World Wide Web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property - We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.
- General cleaning is included in the accommodation tariff, however if excessive cleaning is required an additional cleaning cost of $50 per hour will be charged.
- Any damages or missing items from the room will be charged accordingly, please respect our property. Please respect the privacy and comfort of all other guests and keep noise to a minimum after 10pm.
- Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Weddings - Guests MUST NOT use / apply fake tans / tanning lotion in the accommodation.
Smoking - All accommodation rooms are strictly no smoking.
Pets - We accept pets in The Barn and Shearers Quarters. Pets are not allowed on beds or furniture and when walking around the farm they must be on leads.
Parking - Where parking is utilised, guests accept that they park their vehicles at their own risk.
Unauthorised Visitors - We do not allow group functions, parties, visitors and entertaining on the premises, except by specific prior agreement. A breach of this condition will unfortunately result in guests being required to vacate the premises immediately, without refund.
- An extra charge of an amount in our discretion may be made in relation to additional cleaning, theft, damage or misuse of the premises or contents and such extra charge may be debited to the guests’ credit card.
Farm Animals - The animals on the farm are part of our family. We ask that you treat them with respect and do not harass, scare or in any way harm them. Please follow the rules on the signs and feed only what is appropriate.
- McGee and Maxi (the dogs) are very friendly and if they are out and about you are welcome to entertain them when you stay. Please do not remove them from their yard unless authorised by the owners. They must be returned to the backyard via the side gate at night.
